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FAQs

Payment methods
We accept all major Credit & Debit Cards (including MasterCard, Visa and American Express. Payment can also be made using a PayPal account. Payments are securely processed for the highest level of security.

3D secure
Your 3D secure password will be required when purchasing via credit or debit card on our website. If you have not yet set up your 3D secure password, or can't remember your 3D secure password - just contact your bank directly and they will usually help you set it up quite quickly.
The 3D Secure authentication is an additional fraud prevention scheme which allows shoppers to create and assign a password to their card that is verified whenever a transaction is processed through a site that supports the use of the scheme. The addition of password protection allows extra security on transactions that are processed online.

To place an online order:
1) Choose the product you wish to purchase from our online store
2) Select the required options (size, colour etc) and quantity  
3) Click the Add to cart button
4) Review the order information and if correct click the checkout button (You also have the option to continue shopping by clicking the button (top left))
5) If you wish to pay using Paypal, click the Paypal button
6) To pay by debit or credit card, enter your email and shipping information in the fields provided
7) Click the button to continue to shipping method
8) Choose to collect in store or have your order delivered and click 'continue to payment method'
9) If you have a discount code you can enter this on the field on the right hand side of the page
1) Enter your payment & billing details and click 'complete order'
2) You will then be directed to the order confirmation page once your order has been successful
3) We'll also send you an email to confirm your order information

You’ll receive another email when your order has been dispatched to let you know it’s on it’s way. Delivery is usually 4-5 working days after you have placed your order.